Case Study:
How Action-cards® Helped a Restaurant Manager Save a Life in Seconds
We got Action-cards® and started preparing with them
About 14 days after I started as a manager of a restaurant in Copenhagen, we received Action-cards®, which the owner bought for us.
I’d been thinking for a long time about signing up for a first-aid course, because it had been a few years since I last took one.
When the cards arrived, I read them all and immediately noted that they were useful for remembering what to do in different, difficult situations.
The Moment of Crisis!
As if on cue, a group of younger men came into the restaurant a few weeks later. They were in a great mood, and the place was buzzing.
Suddenly, one of the men stood up from the table, grabbed at his throat, and staggered towards the kitchen where I was standing.
He said nothing and looked panicked.
It was clear he was choking.
Fortunately, I remembered that I had read the Action-card® for “blocked airways” and because of that I knew exactly what to do so I immediately started helping him.
First I hit him on the back, but it didn’t help.
Then I tried to perform the Heimlich maneuver.
He was a big guy, and I couldn’t get a good grip on his stomach.
The food stuck in his throat wouldn’t come loose.
Luckily, one of his friends joined me in responding and I could guide him on what to do based on my knowledge from the Action-cards®, and he was strong enough to get a good grip.
I directed him on how to perform the Heimlich maneuver, and he followed my instructions.
Suddenly, a big lump of meat came flying out of his mouth. He could breathe again!
Restaurant Manager
Anne’s story shows how Action-cards® empower both individuals and organizations:
- Affordable training: Training for preparedness — when you and your colleagues have time for it in a busy workday.
- Confidence under pressure: Employees act decisively when seconds count.
- Scalable solution: Works across restaurants, schools, offices, and more.
- Peace of mind: Customers and staff feel safer knowing help is at hand.
CEO’s Perspective
Ivan (CEO & Founder) knows how big a deal that one incident is:
As the founder and CEO of Action-cards®, nothing means more to me than knowing our product has helped save lives. Anne hadn’t refreshed her first-aid training in years, yet by reading an Action-card® in just 1–2 minutes she was able to act with confidence and save a man’s life without her employer needing to invest in costly courses.
This is exactly how restaurants and other industries can ensure employees have access to practical, affordable first aid skills. Action-cards® make life-saving knowledge clear and accessible, both before an emergency and in the middle of one.
MD Specialist in Anesthesiology Kim Heltø
MD Specialist in Anesthesiology Kim Heltø from the Action-cards® Medical Advisory Board, who helped develop Action-cards®, is proud of Anne:
“The first aid Anne performed was very likely life-saving, especially if there were no others around who were able or dared to help—and it seems like that was the case here.”
Key Takeaways
- Action-cards® provide step-by-step first aid guidance.
- They cover critical scenarios like blocked airways, cardiac arrest, and bleeding injuries.
- Designed for quick reference, even in high-stress situations.
What Now?
Want to see how Action-cards® fit your industry? Contact our sales team.
Equip your team with Action-cards® today: